Please follow the instructions of the guide during the activities and cooperate with us in order to have safe and enjoyable mountaineering.
The guide has the authority to change the route and contents after starting the tour, and follow the decision.
Although the guide will make as much effort as possible to eliminate the hazards, please understand that due to the nature of mountaineering activities, they cannot be eliminated completely.
In the event of an accident such as an injury while skiing or trekking, please note that we are not responsible for anything beyond the first aid, except for the intentional or gross negligence of the guide.
All customers participating in our tour must have a mountain insurance.
If you live overseas, be sure to take out the insurance for mountaineering and backcountry skiing before you leave the country. Please contact us for more information.
＊ A guide has mountain guide liability insurance.
Cancellation fee will be charged after 30 days from the day of the tour
before 30 to 14 days 50%
before 13 to 2 days 80%
On the day 100%
"Cancellation or change due to force majeure such as bad weather"
Canceled before the meeting → 100% refund
Canceled when meeting → 80% refund
Canceled after the start of tour → No refund
No refund if route or area is changed
* We are sorry for the cost of refunds such as transfer fees, but we ask that you pay the costs.